for those familiar with previous threads regarding problems that I have had with my crossfire .... (see post here)
https://www.crossfireforum.org/forum...=1169&start=15
just thought I would let you know what today has revealed.


Yesterday, went in and talked to my dealer..... As you may have noticed I have always held that my local dealership/shop was NOT the problem... that it was in fact a matter of availability of parts that was the root cause of the problem... Anyway... I went in yesterday and had a chat with my sales manager, explaining to him that it was 'nothing personal' and that it was obvious that my car already qualified for the lemon law process.
I suggested that, rather than 'jump through the hoops', why not just ask his zone manager if they would consider just 'stepping up to the plate, accepting the responsibility, and realizing that the facts were there to justify a resolution'. He said words to the effect that he had never known any of the mfg's to do this, but nonetheless, considering our 'past history' together (several previous car purchases) he would give it a shot!

Well, tonight he called.. Chrysler has accepted this .. and has offered to replace with an exact duplicate car! VOILA! Never hurts to ask!

When one is located, I will have a new car

Gotta love it!


Now that's what I call "5 star" service!
Way to go "ALEXANDER MOTORS" Fond du Lac WI
Way to go Daimler-Chrysler!



There's hope for others! Pursue with diligence and respect.... good things may come from it

 

congrats stranded (i've been keeping up w/your posts)... i only hope that 'bobby' (from another thread) reads this, he's been a concern for many of us, especially our fellow forum member jsisibella (who took extra time to advise bobby as to how to deal with his issues).

make it happen...as i always say and 'bobby' would be wise to take note. glad you shared your experience and outcome. everyone on this forum has been great and we've all learned a thing or two. congrats again. bonster

 

i sent him a pm

 

I am very happy for you Stranded! but unfortunatly my situation only worsens I thought I gave you helpfull advice on the mass air flow sensor but thats not the fix as mine is now back in the shop. I TO HAD A CHAT WITH THE GENERAL MANAGER. but unlike you my dealership is the problem. they seem to have adopted the policy of lie and deny I have no idea what to expect next maybe I will also reach the criterior of our State lemmon law but I most certanly will not have any ease in a resolution as you have but congratulations are in order for you!

 

Stranded:

Wonderful news!!!! I really like to hear things like this.


bobby:

Did you ever contact or hear anything from DFWSBR, who said he could contact the local D/C regional rep?

Even thought your car is back in the shop, I would still contact him as he requested. It could never hurt.


bonsterbum:

Thanks.

:-)

 

Yes I did did'nt you get my PM? I also called the customer relations number thats on Chryslers web page what a joke that was! did you know that this car is made of all Chrysler parts? assembled in Germany well thats what I was told when I asked if I could take it to Mercedes for repair I was told that this car is not made with any Mercedes parts and that I could take it to any Dodge or Chrysler dealer for repair. This is unbelivable!! I just keep sinking deeper and deeper in a sea of incompetence

 

no - I din't get your PM, and was wondering what the situation was....

OK DFWSBR, you said you could possibly help bobby. So what is the deal???

Maybe the PM's are not working properly, because I also sent one the other day to DFWSBR asking about bobby's problem and never heard back....

My next advice to bobby would be to start putting everything down on paper in the order they are occurring, and then do some research on the lemon laws in AZ. Keep dates and times and the name of every person you have spoken to.

Hey AZ? Are you up on the specs of the lemon laws there, or a place to start the search?

Thanks.

 

When we got our car - there was a booklet about the lemon law for every state with all the other booklets. Didn't everyone get one? I will check my book tonight and see what it says about AZ.

 

As Vegas said, he should of got a booklet outlineing his rights, I'll check for mine....

 

DFWSBR did get my info and said that its going to the right places i'm still not sure what this will do for me as I have only been underwhelmed by all of this I am so down this is really getting to me :cry: but thank you all for your support without you to vent to this would be even harder,thanks

 

the booklet that came with my care did NOT accurately describe our State Laws... I would suggest a yahoo (or other search engine) search for lemon laws in your state, which is how we found ours.

Continued good luck to you bobby!

 

This might be off topic but I put it in this forum because it gets the most hits...

Everyone should of recieved an "Owner's Rights Under State Laws" booklet with their paper work. Mine was in with the owner's manual package.

Not all states are listed in the booklet. If anyone is having a problem, do a search of your state's Lemon Laws and go from there.

Nothing was listed for Arizona in the booklet and I have no personal knowledge of how it works here.

Bobby, this is a site I found that may be of some help to get started...

http://www.keytlaw.com/az/lemonlaw.h...%20lemon%20law

Goodluck :wink:

 

I did a quick google search and came up with this link:

http://autopedia.com/html/LemonLaw/AZ_lemonlaw2.html

It lists out the AZ lemon law for new car purchases. The basics are:

The lemon law kicks in within the first 24 months or 24000 miles, if the same problem has not been corrected 4 times. There appears to be some arbitration clauses attached, as well as specific steps that need to be followed.

I don't pretend to be an attorney. Maybe you should give your's a quick call and ask for the specifics of the rules.

Should we start a separate thread for this???

And bobby, no thanks necessary - this is what this group is all about!

 

We are way ahead of ourselves here!! The car is probably not a lemon its my dealership that's a lemon!! My problem is lack of service lack of care and lack of compedence!! The more care they provide the more damage they do. I just want my car back whole!!

 

Bingo. I think Christy wants to do oil changes and tranny flushes and not much else. The maintenance type stuff. Throw them the slightest curve ball and they strike out.

 

I don't know the whole story... but if they can't get your car fixed, jump through the right hoops and get your money back on the car and go somewhere else. I believe the lemon laws stays how many times a car has to go in before you can start the paper work.

Heck, if nothing else, start strutting your stuff and bring up the lemon law subject to the "owner" of the dealership. Got my transmission replaced that way and they never even dublicated the problem... goodluck.

 

Good going. When it comes to German car companies, Mercedes is the best. After, Lexus and Infiniti hit the market Merc learned their lesson. BMW and VW would just treat you like dirt, claiming you're to stupid to understand their wonderful engineering.

 

:?: ops: :?:

 

I don't agree that it is too soon to start on this, bobby. If you are this unhappy, and the dealer has treated you this badly already, I would begin to get ready to utilize the lemon law. That way, when they hit their four tries to fix it and fail, you will be able to move more quickly to get a new car. Otherwise, you will have to wait extra time getting the ball rolling. Also, once the dealer is made aware that you are so unhappy as to invoke state lemon laws, it may wake him up just a bit and get him to repair the damage to your car and to you as the customer.

It appears from the posts from both you and krusty that this guy is going to have to be pushed into taking care of this situation. And you are the only person that can start pushing. So use what is available to you.....

Finally, I think tony's post was referring to Stranded being able to get a new car from the dealer, since that was the origin of this thread!!

 

Bobby - One more thing - you not only need to have every thing documented - you need to notifiy Chrysler that you have had a major problem. Emailing them on their website will suffice - just make sure you keep a copy - and especially keep a copy of their reply.

Don't wait - do like jsisabella said - start now - or you will just prolong your agony.

Good Luck!